Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Xcaret hotel?

Check-in time for Xcaret hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $120 per night with includes Wheelchair Accessible, Transportation/Shuttle, Guest Services, Internet, Laundry, Parking, Pool, View, Designated Smoking Area, Balcony/Terrace, Wellness Facilities, Child Friendly, Accessibility, Security/Safety, Sports/Activities, Air Conditioner, Ocean View, Oceanfront with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

La Hacienda Hotel, at Xcaret | Hotel in Playa del Carmen

9.6 (123 Reviews) | 10 Bathrooms 23 Guests

Xcaret Hotel | La Hacienda Hotel, at Xcaret

Hotel in Xcaret, Playa del Carmen

Located in Playa del Carmen, 4.8 miles from ADO International Bus Station, La Hacienda Hotel, at Xcaret provides accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. The property is around 5 miles from Playa del Carmen Maritime Terminal, 6.3 miles from Church of Guadalupe and 27 miles from Xel Ha. The hotel also has free WiFi as well as a paid airport shuttle service. The hotel will provide guests with air-conditioned rooms with a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Selected rooms contain a kitchen with a microwave. Cenote Dos Ojos is 30 miles from La Hacienda Hotel, at Xcaret, while Kantenah Bay is 18 miles away. Cozumel International Airport is 17 miles from the property.

La Hacienda Hotel, at Xcaret is located in Playa del Carmen.

This 13 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Wheelchair Accessible, Transportation/Shuttle, and several others. This is a good star rated property and has over 123 reviews with the average score of 9.6 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 13 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This La Hacienda Hotel, at Xcaret in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “La Hacienda Hotel, at Xcaret”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Sports/Activities

Wellness Facilities

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Parking

Street parking

Parking on site

Accessible parking

Private Parking

Parking

Free parking

Accessibility

Wheelchair accessible

Toilet with grab rails

Activities

Massage

Full-body massage

Golf course (within 2 miles)

Entertainment

Board games/Puzzles

General

Air conditioning

Designated smoking area

Family rooms

Facilities for disabled guests

Wifi in all areas

Safe

Non-smoking rooms

Guest Services

Private check-in/out

Laundry

Shuttle service

Baggage storage

Airport shuttle (additional charge)

Tour desk

Shuttle service (additional charge)

Airport shuttle

Daily housekeeping

Concierge

Dry cleaning

Ironing service

Express check-in/out

Internet

Free Wifi

Wifi

Internet

Outdoors

Terrace

Sun deck

Garden

Outdoor pool

Outdoor pool (year-round)

Outdoor furniture

Security/Safety

CCTV in common areas

CCTV outside property

Key access

Fire extinguishers

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation sealed after cleaning

Linens, towels, and laundry washed in accordance with local authority guidelines

Property cleaned by professional cleaning companies

Guest accommodation disinfected between stays

Use of cleaning chemicals that are effective against coronavirus

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Cashless payment available

Physical distancing rules followed

Contactless check-in/out

Spa

Pool with view

Swimming pool

Shallow end

Beach umbrellas

Beach chairs/Loungers

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

9.43

Location:

8.93

Staff:

9.8

Facilities:

9.52

Comfort:

9.65

Cleanliness:

9.63

Bogdan

Dec 1, 2025 08:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Living Area Sofa, Sitting area Bedroom Linens, Wardrobe or closet, Walk-in closet View View, Garden view, Pool view Kitchen Cleaning products, Coffee machine Outdoors Terrace, Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
King Studio with Sofa Bed Room Type: Studio Room Size: 40 m² 2 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Kitchen Cleaning products, Microwave, Coffee machine, Kitchenette, Kitchenware, Kitchen Bedroom Extra long beds (> 6.5 ft), Wardrobe or closet, Walk-in closet, Linens Living Area Sofa, Dining area View View, Garden view Outdoors Terrace, Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Studio - Disability Access Room Type: Studio Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Kitchen Cleaning products, Microwave, Coffee machine, Kitchenette, Kitchenware, Kitchen Bedroom Extra long beds (> 6.5 ft), Wardrobe or closet, Walk-in closet, Linens Living Area Sofa, Dining area View View, Garden view Outdoors Terrace, Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe Suite Room Type: Suite Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Bedroom Extra long beds (> 6.5 ft), Wardrobe or closet, Walk-in closet, Linens Living Area Sofa View View, Garden view, Pool view Kitchen Cleaning products, Kitchenware, Coffee machine Outdoors Terrace, Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe King Suite Room Type: Suite Room Size: 25 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Kitchen Cleaning products, Microwave, Coffee machine Bedroom Extra long beds (> 6.5 ft), Wardrobe or closet, Walk-in closet, Linens Living Area Sofa View View, Garden view Outdoors Terrace, Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Queen Room with Garden View Room Type: Double Room Size: 30 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Bedroom Linens, Wardrobe or closet, Walk-in closet Living Area Sofa View View, Garden view Kitchen Cleaning products, Coffee machine Outdoors Outdoor furniture Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
King Room with Garden View Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Bedroom Extra long beds (> 6.5 ft), Wardrobe or closet, Walk-in closet, Linens Living Area Sofa View View, Garden view Kitchen Cleaning products, Kitchenware, Coffee machine Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Twin Room with Garden View Room Type: Twin Room Size: 35 m² 2 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Bedroom Linens, Wardrobe or closet, Walk-in closet Living Area Sofa View View, Garden view, Pool view Kitchen Cleaning products, Coffee machine Outdoors Outdoor furniture Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe Double Studio Room Type: Studio Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Kitchen Cleaning products, Microwave, Coffee machine, Kitchenette, Kitchenware, Kitchen Bedroom Extra long beds (> 6.5 ft), Wardrobe or closet, Walk-in closet, Linens Living Area Sofa, Dining area View View, Garden view Outdoors Terrace, Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe King Suite Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Conditioner, Towels, Toilet, Body soap, Free toiletries, Private bathroom, Hairdryer, Toilet paper, Shampoo, Towels/Sheets (extra fee), Shower General Air conditioning, Private entrance, Key access, Iron, Trash cans, Safe, Fan Media & Technology Cable channels, TV, Flat-screen TV, Pay-per-view channels Outdoors Balcony, Outdoor furniture Living Area Sofa, Sitting area Bedroom Extra long beds (> 6.5 ft), Wardrobe or closet, Walk-in closet, Linens View View, Garden view, Pool view Kitchen Cleaning products, Coffee machine Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Non-feather pillow, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation

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USD120

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La Hacienda Hotel, at Xcaret | Hotel in Playa del Carmen

Available rates:

Hotel in Xcaret, Playa del Carmen

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Living Area

Bedroom

View

Kitchen

Outdoors

Accessibility

Room Amenities

Entertainment & Family Services

Pool and Spa

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Bedroom

Living Area

View

Outdoors

Accessibility

Room Amenities

Entertainment & Family Services

Pool and Spa

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Bedroom

Living Area

View

Outdoors

Accessibility

Room Amenities

Entertainment & Family Services

Pool and Spa

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Bedroom

Living Area

View

Kitchen

Outdoors

Accessibility

Room Amenities

Entertainment & Family Services

Pool and Spa

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Bedroom

Living Area

View

Outdoors

Accessibility

Room Amenities

Entertainment & Family Services

Pool and Spa

Physical distancing