Hotel Cielo | Hotel in Playa del Carmen

| 8.8 (334 Reviews) |  1 Bathroom
Centro Hotel | Hotel Cielo

Hotel in Centro, Playa del Carmen

Sandy fun near Quinta Avenida and Playa del Carmen Main Beach
When you stay at this beach hotel you can enjoy umbrellas and free beach club nearby.
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels and Netflix.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.


The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
TV
View
Ocean View
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 8 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 290.00 to 350 for adults, and mxn 150.00 to 300 for children airport shuttle fee: mxn 2999.99 per vehicle (roundtrip, maximum occupancy 4) airport shuttle fee per child: mxn 2999.99 (roundtrip), (up to 11 years old) nearby parking fee: mxn 250 per day (3281 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old noise-free guestrooms cannot be guaranteed special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Kristen
Jan 26, 2026 04:09:24 AM
Review Score:   10
Summary: Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
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FAQ's

Is this Hotel Cielo pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Cielo?

Check-in time for Hotel Cielo starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Cielo have a swimming pool?

No, this Hotel Cielo does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Cielo?

Best-rates for the Hotel Cielo starts from $178 per night with includes Air Conditioner, TV, Bedding/Linens, Entertainment, Child Friendly, Transportation/Shuttle, Security/Safety, Restaurant, Toiletries, Internet, Laundry, View, Spa, Business Services, Wellness Facilities, Guest Services, Breakfast, Ocean View, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Cielo a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Cielo wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Cielo has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Cielo?

Based on the information reported by the owner or manager, the Hotel Cielo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Cielo?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD178
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