Is this Downtown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $34 per night with includes Pool, Wellness Facilities, Bedding/Linens, Child Friendly, Internet, Designated Smoking Area, TV, Bar, Guest Services, Breakfast, Kitchen, Air Conditioner, Parking, Accessibility, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

BALAM Playa - 15 Th. Ave | Hotel in Playa del Carmen

| 6.2 (258 Reviews) | 1 Bathroom

Downtown Hotel | BALAM Playa - 15 Th. Ave

Hotel in Downtown, Playa del Carmen

Hotel with a nearby private beach, 4-minute walk to Playa del Carmen Main Beach
Along with an outdoor pool, this hotel has a beach bar and self parking. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Change of towels is available on request.
BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run movies, and Netflix.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Accessibility

Bedding/Linens

Wellness Facilities

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Facility Overview

Bathrooms

Toilet paper

Private bathroom

Soap

Towels

Hair dryer (on request)

Shampoo

Shower

Heated floor (bathroom)

Bedroom

Ceiling fan

Bed sheets

Air conditioning

Access via exterior corridors

Soundproofing

Individually furnished

Individually decorated

Breakfast

Free continental breakfast available daily 8:00 AM–10:00 AM

1 beach bar

Refrigerator

Parking

Uncovered self parking on site (USD 10 per day)

Offsite parking within 164 ft (USD 10 per day)

Street parking available

Onsite parking includes off-street options

Accessibility

This property does not have elevators

Activities

Beach club (surcharge)

Private beach (direct access)

Outdoor pool

Entertainment

40-inch Smart TV

Premium channels

Cable channels

Streaming services

First-run movies

Netflix

General

Lockers available

Italian

English

Spanish

Designated smoking areas

Mosquito nets

Guest Services

Outdoor pool

Soundproofed rooms

Full-sized refrigerator

Tour/ticket assistance

Change of bedsheets (on request)

Daily housekeeping

Porter/bellhop

24-hour front desk

Concierge services

Luggage storage

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Uncovered self parking fee: usd 10 per day nearby parking fee: usd 10 per day (164 ft away) pet fee: usd 5 per pet, per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets allowed for an extra charge of usd 5 per pet, per day

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number hsr190307tc4 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Julian

Aug 18, 2025 09:44:45 PM

Review Score: 6

Summary: No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Studio Suite Room Size: m² 1 King Bed	General Number of living rooms 0, Outdoor spaces not available, Number of bedrooms - 0, Room and bed type depend on availability check-in, Bed count minimum 1, Bed count maximum 1
Panoramic Studio Suite Room Size: m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Comfort Studio Suite Room Size: m² 2 Queen Beds	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Bed count minimum 2, Bed count maximum 2
Executive Studio Suite Room Size: m² 1 Double Bed 1 Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Grand Studio Suite Room Size: m² 1 King Bed 1 Twin Sofa Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Exclusive Studio Suite Room Size: m² 1 Queen Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Family Studio Suite Room Size: m² 2 Queen Beds 1 Twin Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 2