The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites | Hotel in Playa del Carmen

| 8.8 (1268 Reviews) |  1 Bathroom
Gonzalo Guerrero Hotel | The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Hotel in Gonzalo Guerrero, Playa del Carmen

3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite.
Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Eco-friendly toiletries
  • Rainfall showerhead
  • Hair dryer
  • Shower
  • Bathrobes
  • Towels
Bedroom
  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Water-efficient toilets only
  • Safe
  • Separate sitting area
  • Free local calls
  • Bulk dispenser for toiletries
  • Water-efficient showers only
  • Iron/ironing board
  • Phone
  • LED light bulbs
  • Eco-friendly cleaning products provided
Breakfast
  • 2 bars/lounges and 1 poolside bar
  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • Microwave
  • Coffee/tea maker
  • Champagne service
Parking
  • Wheelchair-accessible parking available
  • Free covered self parking on site
  • Free covered valet parking on site
Accessibility
  • Elevator door width (inches): 48
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible parking
  • Handrails in stairways
  • Wheelchair-accessible path to elevator
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • 5 on-site accessible parking spaces
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Accessible shuttle
  • Front entrance ramp
  • Stairway handrail height (inches): 63
Activities
  • Ziplining
  • Cave exploring
  • Adjacent to a golf course
  • Skydiving
  • Ecotours
  • Beach access
  • Health/beauty spa
  • Billiards/pool table
  • Steam room
  • Bike parking
  • Bike storage
  • Outdoor pool
  • Yoga classes
  • Fitness center
  • Indoor pool
  • Full-service spa
  • 2 hot tubs
  • Sauna
Entertainment
  • 50-inch flat-screen TV
  • Cable channels
General
  • Business center
  • Meeting rooms
  • Elevator
  • Front-desk safe
  • Water dispenser
  • Gift shop/newsstand
  • Spanish
  • English
  • Water dispenser
  • No plastic drinking straws
  • Biodegradable drinking straws
  • Vegan dining options
  • Couples dining
  • Beach towels
  • Romance packages available
  • No plastic coffee stirrers
  • Vegetarian dining options
  • Double-glazed windows
  • Biodegradable coffee stirrers
  • No plastic water bottles
  • No plastic soda bottles
  • Designated smoking areas
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
Guest Services
  • Snack bar/deli
  • Outdoor pool
  • Microwave
  • Indoor pool
  • Laundry facilities
  • Daily housekeeping
  • Dry cleaning service
  • Change of bedsheets (on request)
  • Concierge services
  • Multilingual staff
  • Wedding services
  • 24-hour front desk
  • Tour/ticket assistance
  • Change of towels (on request)
  • Laundry facilities
  • Luggage storage
Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Pool umbrellas
  • Rooftop terrace
  • Pool sun loungers
  • Furnished balcony
Spa
  • Steam room
  • Aromatherapy
  • Hydrotherapy
  • Massage - Swedish
  • Massage - hot stone
  • Massage/treatment rooms
  • Facials
  • Massage - deep-tissue
  • Manicures and pedicures
  • Body wraps
  • Hot tub
  • Body treatments
  • Spa open daily
  • 4 treatment rooms
  • Body scrubs
  • Sauna
  • Massage - sports

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately usd 10 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses eco-friendly cleaning products

Reviews

Mylannee
Mar 5, 2026 08:13:09 AM
Review Score:   6
Summary: The pool had floaties in it every day, needs cleaning. Our room had dirty floors like it wasn’t mopped from the last guest and the hand soap and bath soap was empty. Lobby’s air freshener was way too strong.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Junior Suite, 1 King Bed
Room Size: 482 square feet m2
2 King Bed and Double Sofa Bed
Deluxe Junior Suite, 1 King Bed

General

Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Sofa bed, Square feet - 482, Ping - 14, Square meters - 44.82, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Junior Suite, Partial Ocean View
Room Size: 482 square feet m2
3 Queen Beds and Double Sofa Bed
2 King Bed and Double Sofa Bed
Deluxe Junior Suite, Partial Ocean View

General

Private bathroom, Number of bedrooms - 1, Partial ocean view, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Bed count minimum 2, Number of bathrooms - 1
Deluxe Junior Suite, 2 Queen Beds
Room Size: 482 square feet m2
3 Queen Beds and Double Sofa Bed
Deluxe Junior Suite, 2 Queen Beds

General

Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Sofa bed, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Extra bed count 1, Number of bathrooms - 1, Bed count minimum 3
Deluxe Junior Suite, Work & Play
Room Size: 482 square feet m2
3 Queen Beds and Double Sofa Bed
2 King Bed and Double Sofa Bed
Deluxe Junior Suite, Work & Play

General

Private bathroom, Desk, Number of bedrooms - 1, Laptop-friendly workspace, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Bed count minimum 2, Desk chair
Elite Junior Suite
Room Size: m2
3 Queen Beds and Double Sofa Bed
2 King Bed and Double Sofa Bed
Elite Junior Suite

General

Private bathroom, Bed count maximum 3, Bed count minimum 2, Number of bathrooms - 1
Luxurious Master Suite
Room Size: 1079 square feet m2
2 King Bed and Double Sofa Bed
Luxurious Master Suite

General

Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Square meters - 100.2, Ping - 30, Number of bathrooms - 2, Separate dining area, Private hot tub (indoor), Private bathroom, Square feet - 1079, Bed count minimum 2, Bed count maximum 2
Luxurious Grand Master Suite
Room Size: 1479 square feet m2
1 King Bed
Luxurious Grand Master Suite

General

Private hot tub, Dining table, Number of bedrooms - 1, Square meters - 137.37, Number of living rooms 1, Number of bathrooms - 2, Ping - 42, Separate dining area, Private hot tub (indoor), Private bathroom, Square feet - 1479, Bed count minimum 1, Bed count maximum 1
Deluxe Junior Suite, City View
Room Size: 482 square feet m2
3 Queen Beds and Double Sofa Bed
2 King Bed and Double Sofa Bed
Deluxe Junior Suite, City View

General

Number of bedrooms - 1, Square feet - 482, Ping - 14, Square meters - 44.82, Bed count maximum 3, Bed count minimum 2, City view, Number of bathrooms - 1
Luxurious Grand Master Suite, Partial Ocean View
Room Size: 1479 square feet m2
2 King Bed and Double Sofa Bed
Luxurious Grand Master Suite, Partial Ocean View

General

Private hot tub, Dining table, Number of bedrooms - 1, Square meters - 137.37, Partial ocean view, Number of living rooms 1, Number of bathrooms - 2, Ping - 42, Separate dining area, Private hot tub (indoor), Private bathroom, Square feet - 1479, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this Gonzalo Guerrero hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Gonzalo Guerrero hotel have a swimming pool?

Yes, this Gonzalo Guerrero hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Gonzalo Guerrero hotel?

Best-rates for the Gonzalo Guerrero hotel starts from $211 per night with includes Guest Services, Designated Smoking Area, TV, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Bedding/Linens, Bar, Kitchen, Pool, View, Wellness Facilities, Restaurant, Breakfast, Laundry, Parking, Accessibility, Spa, Hot Tub, Internet, Air Conditioner, Ocean View, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Gonzalo Guerrero hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gonzalo Guerrero hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gonzalo Guerrero hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gonzalo Guerrero hotel?

Based on the information reported by the owner or manager, the Gonzalo Guerrero hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gonzalo Guerrero hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD211
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