Santuario Playa | Hotel in Playa del Carmen

| 8.0 (246 Reviews) | 1 Bathroom

Hotel in Downtown, Playa del Carmen

Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and spa services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Santuario Playa offers 28 air-conditioned accommodations with shared/communal kitchens and complimentary toiletries. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

View

Ocean View

Balcony/Terrace

Security/Safety

Bedding/Linens

Spa

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in fee: usd 16 early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon late check-out fee: usd 16 late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 3 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 178 per vehicle (roundtrip, maximum occupancy 7) pet fee: usd 11 per pet, per night service animals are exempt from fees early check-in fee: usd 16 (subject to availability) late check-out fee: usd 16 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 44 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 11 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

osman

Feb 16, 2026 08:18:16 AM

Review Score: 4

Summary: First day manager or owner not sure she was very helpful. But it was very load night time. Under the hotel it’s a bar and not possible to sleep. We request another room. We were lucky they had one gave us bigger room. They didn’t clean new room very well. Couple spots easy to see dirty. Also breakfast only 2 plate option and small. Breakfast employee was charge us tea because we order coffee and isn’t like so we want to replace our coffee with tea but they charged. It’s kind of tourist trap like other mostly places in the area! We didn’t extend our stay in same hotel! Needs improvements!

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FAQ's

Is this Santuario Playa pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Santuario Playa have a swimming pool?

Yes, this Santuario Playa has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santuario Playa?

Best-rates for the Santuario Playa starts from $51 per night with includes Kitchen, Air Conditioner, Pool, Ocean View, Balcony/Terrace, Breakfast, Child Friendly, Bedding/Linens, Spa, Toiletries, View, Guest Services, Internet, Laundry, Security/Safety, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santuario Playa a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santuario Playa wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santuario Playa has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santuario Playa?

Based on the information reported by the owner or manager, the Santuario Playa indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santuario Playa?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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