Hotel Hacienda Paradise | Hotel in Playa del Carmen

| 8.2 (575 Reviews) |  1 Bathroom
Downtown Hotel | Hotel Hacienda Paradise

Hotel in Downtown, Playa del Carmen

Colonial hotel with spa services and an outdoor pool
An outdoor pool, a restaurant, and a snack bar/deli are available at this hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hotel Hacienda Paradise offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable television is provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Pool
Designated Smoking Area
TV
View
Ocean View
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
  • Towels
Bedroom
  • Blackout drapes/curtains
  • Air conditioning
  • Ceiling fan
  • Premium bedding
  • Bed sheets
  • Safe
  • Individually furnished
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Access via exterior corridors
  • Individually decorated
  • Laptop-friendly workspace
Breakfast
  • Room service available
  • 1 restaurant
  • Free continental breakfast available daily 7:00 AM–11:00 AM
  • Free bottled water
Parking
  • Offsite parking within 16 ft (MXN 150 per day), from 10:00 AM to 10:00 PM
  • Street parking available
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • This property does not have elevators
Activities
  • Beach access
  • Bicycle rentals
  • Spa services
  • Outdoor pool
Entertainment
  • Cable channels
  • TV
General
  • ATM/banking services
  • Library
  • Front-desk safe
  • Spanish
  • English
  • Romance packages available
  • Beach towels
  • Designated smoking areas
Guest Services
  • Outdoor pool
  • Snack bar/deli
  • Art supplies
  • Multilingual staff
  • Luggage storage
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Pool umbrellas
  • Pool sun loungers
  • Terrace
Spa
  • Facials
  • Massage - sports
  • Massage - hot stone
  • Massage - deep-tissue
  • Reflexology

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available early check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! one child 7 years old or younger stays free when using existing bedding. children may not be eligible for complimentary breakfast.
Payment Policy
Nearby parking fee: mxn 150 per day (16 ft away; open 10:00 am to 10:00 pm) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

karlton
Jan 5, 2026 10:26:20 AM
Review Score:   6
Summary: Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
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Room Arrangement

Room Info Facilities
Room, Poolside
Room Size: 377 square feet m2
1 King Bed
Room, Poolside

General

Bidet, Number of bedrooms - 1, Yard, Ping - 11, Square feet - 377, Square meters - 35, Wheelchair accessible, Location - ground floor, Pool view, No rollaway/extra beds, Garden view, Bed count minimum 1, Bed count maximum 1
Deluxe Room
Room Size: m2
1 King Bed
Deluxe Room

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Garden view, Wardrobe or closet, Room and bed type depend on availability check-in, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Quadruple Room, Poolside
Room Size: 377 square feet m2
2 Double Beds
Quadruple Room, Poolside

General

Bidet, Number of living rooms 0, Number of bedrooms - 0, Yard, Ping - 11, Square feet - 377, Square meters - 35, Wheelchair accessible, No rollaway/extra beds, Garden view, Courtyard view, Bed count minimum 2, Bed count maximum 2
Quadruple Room, Balcony
Room Size: 323 square feet m2
2 Double Beds
Quadruple Room, Balcony

General

Bidet, Ping - 9, Square meters - 30, Pool view, No rollaway/extra beds, Number of bedrooms - 1, Balcony, Location - top floor, Square feet - 323, Bed count minimum 2, Bed count maximum 2
Basic Room
Room Size: m2
1 Double Bed
Basic Room

General

No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Room, Balcony
Room Size: 323 square feet m2
1 King Bed
Room, Balcony

General

Number of living rooms 0, Ping - 9, Square meters - 30, Pool view, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Balcony, Location - top floor, Square feet - 323, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Hotel Hacienda Paradise pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Hacienda Paradise?

Check-in time for Hotel Hacienda Paradise starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Hacienda Paradise have a swimming pool?

Yes, this Hotel Hacienda Paradise has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Hacienda Paradise?

Best-rates for the Hotel Hacienda Paradise starts from $55 per night with includes Designated Smoking Area, Wellness Facilities, Spa, Entertainment, Internet, Laundry, View, Ocean View, Balcony/Terrace, Accessibility, Bedding/Linens, Restaurant, Toiletries, Breakfast, Pool, TV, Guest Services, Child Friendly, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Hacienda Paradise a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Hacienda Paradise wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Hacienda Paradise has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Hacienda Paradise?

Based on the information reported by the owner or manager, the Hotel Hacienda Paradise indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Hacienda Paradise?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD55
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