HM Playa del Carmen | Hotel in Playa del Carmen

| 9.0 (1000 Reviews) |  1 Bathroom
Gonzalo Guerrero Hotel | HM Playa del Carmen

Hotel in Gonzalo Guerrero, Playa del Carmen

Hotel with free valet parking, 9-minute walk to Quinta Avenida
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Balcony/Terrace
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Private bathroom
  • Hair dryer
  • Free toiletries
  • Towels
  • Shampoo
  • Shower
Bedroom
  • Air conditioning
  • Ceiling fan
  • Heating
  • Free cribs/infant beds
  • Bed sheets
  • Safe
  • Soundproofing
  • Phone
  • Laptop-friendly workspace
  • Desk chair
Breakfast
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 300 for adults and MXN 150 for children
  • Refrigerator
Parking
  • Limited onsite parking
  • Free secured valet parking on site
  • Roundtrip airport shuttle (surcharge)
Accessibility
  • This property does not have elevators
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
Activities
  • Horse riding
  • Fishing
  • Beach access
  • Outdoor pool
  • Fitness center
Entertainment
  • 50-cm plasma TV
  • Cable channels
General
  • Front-desk safe
  • Gift shop/newsstand
  • English
  • German
  • Spanish
  • Designated smoking areas
Guest Services
  • Outdoor pool
  • Soundproofed rooms
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Tour/ticket assistance
  • Concierge services
  • Luggage storage
  • 24-hour front desk
  • Dry cleaning service
  • Multilingual staff
  • Daily housekeeping
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
  • Pool sun loungers
  • Terrace

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 11:00 am minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! up to 2 children 6 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately mxn 300 for adults and mxn 150 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sofie
Feb 2, 2026 03:20:19 AM
Review Score:   8
Summary: Great hotel, simple but it has what you need and very quiet so very good 👍
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Room
Room Size: 301 square feet m2
2 Double Beds
1 King Bed
Standard Double Room

General

Desk, Number of bedrooms - 1, Garden view, Square meters - 28, Ping - 8.46, Extra bed count 0, Square feet - 301, Bed count minimum 1, Bed count maximum 2
Junior Suite
Room Size: 377 square feet m2
1 King Bed
Junior Suite

General

Desk, Number of bedrooms - 1, Ping - 11, Separate sitting area, Square feet - 377, Square meters - 35, Bed count minimum 1, Number of living rooms 1, Bed count maximum 1
Junior Suite with terrace and city view
Room Size: 377 square feet m2
2 King Bed and Double Bed
Junior Suite with terrace and city view

General

Ping - 10.59, Number of bedrooms - 1, Separate sitting area, Square feet - 377, Square meters - 35, Number of living rooms 1, Bed count minimum 2, City view, Furnished balcony, Bed count maximum 2
Double Room Single Use
Room Size: 301 square feet m2
1 Double Bed
Double Room Single Use

General

Desk, Number of bedrooms - 1, Square meters - 28, Ping - 8.46, Square feet - 301, Bed count minimum 1, Bed count maximum 1
Double room with balcony
Room Size: 258 square feet m2
2 Double Beds
1 King Bed
Double room with balcony

General

Balcony or patio, Square feet - 258, Desk, Number of bedrooms - 1, Ping - 7, Balcony, Square meters - 24, Bed count minimum 1, Furnished balcony, Bed count maximum 2
Double room with terrace and city view
Room Size: 301 square feet m2
1 King Bed
2 Queen Beds
Double room with terrace and city view

General

Ping - 8, Furnished balcony or patio, Desk, Number of bedrooms - 1, Square meters - 28, Square feet - 301, Bed count minimum 1, City view, Bed count maximum 2

FAQ's

Is this HM Playa del Carmen pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at HM Playa del Carmen?

Check-in time for HM Playa del Carmen starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the HM Playa del Carmen have a swimming pool?

Yes, this HM Playa del Carmen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in HM Playa del Carmen?

Best-rates for the HM Playa del Carmen starts from $141 per night with includes Kitchen, Laundry, TV, Restaurant, Bar, Guest Services, Toiletries, Breakfast, Child Friendly, Internet, Designated Smoking Area, Bedding/Linens, Wellness Facilities, Fireplace/Heating, Parking, Pool, Balcony/Terrace, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is HM Playa del Carmen a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the HM Playa del Carmen wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the HM Playa del Carmen has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the HM Playa del Carmen?

Based on the information reported by the owner or manager, the HM Playa del Carmen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for HM Playa del Carmen?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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