Hacienda Real del Caribe | Hotel in Playa del Carmen

| 8.4 (1002 Reviews) |  1 Bathroom
Downtown Hotel | Hacienda Real del Caribe

Hotel in Downtown, Playa del Carmen

Hotel with a rooftop terrace, steps from Quinta Avenida
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

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Amenities

Air Conditioner
Pool
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels
  • Deep soaking bathtub
Bedroom
  • Ceiling fan
  • Blackout drapes/curtains
  • Premium bedding
  • Air conditioning
  • Bed sheets
  • Free local calls
  • Desk
  • Iron/ironing board
  • Safe
  • Phone
Breakfast
  • 1 bar
  • Room service available
  • Continental breakfast available for a fee daily 8:00 AM–11:30 AM: USD 10 for adults and USD 8 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Minibar
Parking
  • No onsite parking available
  • Area shuttle (surcharge)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
Accessibility
  • Elevator
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
Activities
  • Beach access
  • Outdoor pool
Entertainment
  • Plasma TV
  • Cable channels
General
  • Free newspapers in lobby
  • Elevator
  • Front-desk safe
  • English
  • French
  • Italian
  • Portuguese
  • Spanish
  • Designated smoking areas
Guest Services
  • Outdoor pool
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance
  • Luggage storage
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Garden
  • Rooftop terrace

Policies

Check-in
Check-in start time: 4:00 pm; check-in end time: 10:00 pm early check-in fee: usd 20 early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for continental breakfast: approximately usd 10 for adults and usd 8 for children airport shuttle fee: usd 85 per vehicle (one-way, maximum occupancy 2) airport shuttle fee per child: usd 25 (one-way), (from 1 to 7 years old) early check-in fee: usd 20 (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Vianney
Dec 22, 2025 06:26:10 PM
Review Score:   10
Summary: Throughout the visit, the staff was very helpful and nice. The room was nice and clean and cleaned everyday. Located near the main tourist street, Quinta Avenida, the port with ferries to Cozumel and of course the beach, there is no need to use taxis at all. Breakfast was optional, and was only for adults. The kids had to pay their breakfast at the restaurant. The pool was nice and refreshing, especially in the extreme hot days.
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Room Arrangement

Room Info Facilities
Room selected at Check-in
Room Size: m2
1 Queen Bed
2 Double Beds
Room selected at Check-in

General

Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 2
Standard superior queen
Room Size: m2
1 Queen Bed
Standard superior queen

General

Number of living rooms 0, Number of bedrooms - 0, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Standard double queen
Room Size: 65 square feet m2
2 Queen Beds
Standard double queen

General

Number of living rooms 0, Number of bedrooms - 0, Square meters - 6, Soundproofed, Square feet - 65, Hand-held showerhead, Local maps, Wheelchair accessible, Bed count minimum 2, Ping - 1.83, Bed count maximum 2

FAQ's

Is this Hacienda Real del Caribe pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hacienda Real del Caribe have a swimming pool?

Yes, this Hacienda Real del Caribe has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hacienda Real del Caribe?

Best-rates for the Hacienda Real del Caribe starts from $63 per night with includes Bedding/Linens, Internet, Accessibility, Toiletries, Guest Services, Child Friendly, Air Conditioner, Pool, Balcony/Terrace, Bar, Restaurant, Breakfast, Laundry, Designated Smoking Area, Wheelchair Accessible, Transportation/Shuttle, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hacienda Real del Caribe a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hacienda Real del Caribe wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hacienda Real del Caribe is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hacienda Real del Caribe?

Based on the information reported by the owner or manager, the Hacienda Real del Caribe indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hacienda Real del Caribe?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD63
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