Villa del Palmar Cancun All Inclusive Beach Resort & Spa | Resort in Punta Sam

| 9.0 (1606 Reviews) | 1 Bathroom

Playa Mujeres Resort | Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Resort in Playa Mujeres, Punta Sam

Catch some rays at the beach or spend the day relaxing at Villa del Palmar Cancun All Inclusive Beach Resort & Spa's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers 415 accommodations with free minibar items and espresso makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 11:00 am contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Airport shuttle fee: usd 50 per vehicle (one-way, maximum occupancy 4) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jill

Apr 2, 2026 08:24:35 AM

Review Score: 4

Summary: The room was very clean, which we appreciated. However, the bed was saggy and uncomfortable, making it difficult to get a good night’s sleep. Taller guests should also note the bed has a footboard. The check-in experience was frustrating from the start. We arrived after check-in time, but our room still wasn’t ready. We were sent to the concierge to pick up excursion tickets, but despite prepaying, none of our excursions were properly set up. The concierge repeatedly sent us back and forth to a travel agency with little ownership or follow-through. One excursion was set up incorrectly, one we attended but were not satisfied with, and two were canceled due to weather, but they didn't reach out to inform us of the cancellation, so more wasted time waiting. Getting refunds was unnecessarily difficult, and we were even incorrectly charged a cancellation fee, which took multiple trips to resolve. The concierge and travel agency process wasted a significant amount of our time. I regret booking excursions through them. On a positive note, the restaurant and pool staff were excellent—friendly, attentive, and a highlight of the stay. However, the resort clearly prioritizes timeshare guests. Many pool chairs are reserved for butler service guest and sat unused while other guests struggle to find seating. The grounds are beautiful. I wouldn't suggest this resort to anyone unless they registered an timeshare or butler service guests.

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FAQ's

Is this Playa Mujeres resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Playa Mujeres resort have a swimming pool?

Yes, this Playa Mujeres resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playa Mujeres resort?

Best-rates for the Playa Mujeres resort starts from $573 per night with includes Hot Tub, Transportation/Shuttle, Toiletries, Child Friendly, Internet, Pool, View, Balcony/Terrace, Sports/Activities, Guest Services, Laundry, Parking, Wheelchair Accessible, Accessibility, Bedding/Linens, Spa, Restaurant, Kitchen, Air Conditioner, TV, Ocean View, Security/Safety, Business Services, Wellness Facilities, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Playa Mujeres resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playa Mujeres resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playa Mujeres resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playa Mujeres resort?

Based on the information reported by the owner or manager, the Playa Mujeres resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playa Mujeres resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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