Hotel Villa Mercedes Palenque | Hotel in Palenque
Hotel in Palenque
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Change of towels is available on request.
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. These individually furnished accommodations include dining tables. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.
Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a fitness center.
Guests under 18 years old are not allowed in the fitness facility.
Amenities
Facility Overview
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Rainfall showerhead
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Free toiletries
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Bathtub or shower
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Hair dryer
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Private bathroom
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Towels
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Air conditioning
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Blackout drapes/curtains
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Premium bedding
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Ceiling fan
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Bed sheets
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Window screens
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Phone
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Safe
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Individually furnished
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Iron/ironing board
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Connecting rooms available
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English breakfast available for a fee daily 7 AM–noon: MXN 280 for adults and MXN 180 for children
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Room service available
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1 swim-up bar, 1 poolside bar and 1 bar
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1 restaurant and 1 coffee shop/cafe
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Free daily reception
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Coffee/tea maker
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Dining table
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Local meal delivery service
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Secured uncovered extended parking on site (MXN 500 per day)
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Wheelchair-accessible parking available
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10 stairs to reach property
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This property does not have elevators
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Front entrance ramp
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Wheelchair-accessible restaurant
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Tile flooring in public areas
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Wheelchair-accessible registration desk height (inches): 43
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Visual alarms in hallways
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Wheelchair-accessible business center
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Wheelchair-accessible lounge
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Cobblestone flooring in public areas
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Wheelchair-accessible registration desk
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
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No elevator (single level property)
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Wheelchair accessible (may have limitations)
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Wheelchair-accessible pool
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Well-lit path to entrance
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Wheelchair-accessible parking
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1 on-site accessible parking spaces
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Stair-free path to entrance
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Smooth flooring in public areas
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Smooth flooring in room
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Zoo
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Theme parks
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Fitness center
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2 outdoor pools
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Full-service spa
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32-inch flat-screen TV
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Cable channels
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Meeting room
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Conference center (23143 square feet of space)
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Business center
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Banquet hall
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Front-desk safe
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Gift shop/newsstand
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Reception hall
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English
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Spanish
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Renovated entire property - November 2025
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Couples dining
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TV in lobby
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Smoke-free property
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Romance packages available
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Locally-owned & organized tours & activities
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Vegetarian dining options
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Local artist showcase
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Double-glazed windows
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Babysitting (surcharge)
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Dining table
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2 outdoor pools
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Laundry facilities
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Change of bedsheets (on request)
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Daily housekeeping
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Change of towels (on request)
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Wedding services
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Laundry facilities
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Luggage storage
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Porter/bellhop
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24-hour front desk
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Tour/ticket assistance
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Available in some public areas: Free WiFi
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Available in all rooms: Free wired internet
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Pool umbrellas
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Nature reserve
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Outdoor furniture
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Garden
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Pool sun loungers
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Terrace
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Body wraps
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2 treatment rooms
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Massages
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Reflexology
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Couples treatment room(s)
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Steam room
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Facials
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Massage/treatment rooms
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Mud bath
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Spa open daily
Policies
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve cribs/infant beds long-term renters welcome noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
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Deluxe Room
Room Size:
293 square feet m2
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GeneralPing - 8, Doorway wheelchair width (centimeters) - 150, Pet-friendly room, Low bed height (centimeters) - 61, Free WiFi, Wheelchair-width doorways, Number of bedrooms - 1, Doorway wheelchair width (inches) - 59, Low bed height (inches) - 24, Wheelchair accessible, Square meters - 27.20, Square feet - 293, No cribs (infant beds), Low-height bed, Garden view, Bed count minimum 1, Bed count maximum 1 |
|
Deluxe Double Room
Room Size:
293 square feet m2
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GeneralPing - 8, Pet-friendly room, Free WiFi, Square feet - 293, No cribs (infant beds), Number of bedrooms - 1, Garden view, Square meters - 27.20, Bed count minimum 2, Bed count maximum 2 |
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Suite
Room Size:
586 square feet m2
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GeneralMinibar, Number of bedrooms - 1, Room and bed type depend on availability check-in, Sofa bed, Pets not allowed, Square feet - 586, Extra bed count 1, Number of living rooms 1, Free cribs/infant beds, Bathrobes, Ping - 16, Square meters - 54.40, Separate sitting area, Courtyard view, Bed count minimum 1, Bed count maximum 1 |
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Standard Twin Room
Room Size:
293 square feet m2
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GeneralPing - 8, Number of living rooms 0, Free WiFi, Number of bedrooms - 0, Square feet - 293, No cribs (infant beds), Garden view, Pets not allowed, Square meters - 27.20, Bed count minimum 2, Bed count maximum 2 |
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Executive Room
Room Size:
293 square feet m2
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GeneralPing - 8, Balcony or patio, Free WiFi, Square feet - 293, No cribs (infant beds), Number of bedrooms - 1, Garden view, Pets not allowed, Bed count minimum 1, Square meters - 27.20, Bed count maximum 1 |
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Executive Double Room
Room Size:
293 square feet m2
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GeneralPing - 8, Free WiFi, Minibar, Number of bedrooms - 1, Pets not allowed, Lake view, Square meters - 27.20, Bathrobes, Balcony or patio, Square feet - 293, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2 |
FAQ's
Is this property pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
What time is check-in & check-out at property?
Check-in time for Hotel Villa Mercedes Palenque starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Does the property have a swimming pool?
Yes, this Hotel Villa Mercedes Palenque has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in property?
Best-rates for the Hotel Villa Mercedes Palenque starts from $126 per night with includes Bedding/Linens, Wellness Facilities, Guest Services, Breakfast, Balcony/Terrace, Security/Safety, Restaurant, Internet, Kitchen, Laundry, TV, Bar, Child Friendly, Pool, Spa, Toiletries, Air Conditioner, Parking, Business Services, Sports/Activities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is property a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the property wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Hotel Villa Mercedes Palenque has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the property?
Based on the information reported by the owner or manager, the Hotel Villa Mercedes Palenque indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for property?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
