Hotel Playa Encantada | Hotel in Playa del Carmen

8.6 (245 Reviews) |  1 Bathroom
Downtown Hotel | Hotel Playa Encantada

Hotel in Downtown, Playa del Carmen

Beaux Arts hotel with an outdoor pool, 5-minute walk to Quinta Avenida
Along with an outdoor pool, this hotel has a children's pool and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Playa Encantada offers 32 accommodations with safes and irons/ironing boards. Accommodations are furnished with sofa beds and desks. 32-inch LED televisions come with satellite channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.


An outdoor pool and a children's pool are on site.

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Amenities

Air Conditioner
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Hair dryer (on request)
  • Shower
  • Towels
  • Private bathroom
Bedroom
  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Sofa bed
  • Safe
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
Breakfast
  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 195-250 for adults and MXN 95-150 for children
Parking
  • Wheelchair-accessible parking available
Accessibility
  • Wheelchair-accessible registration desk
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Handrails in hallways
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to elevator
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Wheelchair accessible (may have limitations)
  • Well-lit path to entrance
Activities
  • Beach access
  • Outdoor pool
  • Children's pool
Entertainment
  • Satellite channels
  • 32-inch LED TV
General
  • Front-desk safe
  • Elevator
  • Korean
  • French
  • English
  • Portuguese
  • German
  • Chinese (Mandarin)
  • Japanese
  • Spanish
  • Italian
  • Designated smoking areas
Guest Services
  • Cribs/infant beds (surcharge)
  • Sofa bed
  • Outdoor pool
  • Children's pool
  • Tour/ticket assistance
  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Concierge services
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Garden
  • Terrace
  • Pool sun loungers

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 6:00 pm early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are available.
Payment Policy
Fee for buffet breakfast: approximately mxn 195 to 250 for adults, and mxn 95 to 150 for children early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) cribs (infant beds) are available for an additional fee the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 008-007-004906/2025 safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash

Reviews

Joshua
Jan 4, 2026 03:52:01 PM
Review Score:   6
Summary: The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Apartment, Multiple Beds
Room Size: 1615 square feet m2
3 Queen Beds and Double Sofa Bed
Deluxe Apartment, Multiple Beds

General

Number of living rooms 0, Square meters - 150, Wheelchair-width doorways, Ping - 45.39, Full-sized refrigerator/freezer, Microwave, Sofa bed, Ceiling fan, Wheelchair accessible, Limited housekeeping, Extra bed count 1, Lowered locks/deadbolt, Separate dining area, Kitchen, Square feet - 1615, Bed count maximum 3, Bed count minimum 3
Junior Suite
Room Size: 646 square feet m2
2 King Bed and Twin Sofa Bed
Junior Suite

General

Square feet - 646, Number of living rooms 0, Wheelchair-width doorways, Ping - 18.15, Full-sized refrigerator/freezer, Sofa bed, Wheelchair accessible, Extra bed count 1, Lowered locks/deadbolt, Square meters - 60, Daily housekeeping, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Deluxe Apartment, 1 King Bed with Sofa bed
Room Size: 1615 square feet m2
2 King Bed and Double Sofa Bed
Deluxe Apartment, 1 King Bed with Sofa bed

General

Number of living rooms 0, Wheelchair-width doorways, Ping - 45.39, Full-sized refrigerator/freezer, Microwave, Room and bed type depend on availability check-in, Sofa bed, Ceiling fan, Wheelchair accessible, Limited housekeeping, Extra bed count 1, Lowered locks/deadbolt, Separate dining area, Square meters - 150.0, Kitchen, Square feet - 1615, Bed count minimum 2, Bed count maximum 2
Standard Room
Room Size: 646 square feet m2
3 Double Beds and Twin Sofa Bed
Standard Room

General

Square feet - 646, Wheelchair-width doorways, Square meters - 60, Ping - 18.15, Daily housekeeping, Sofa bed, Bed count maximum 3, Wheelchair accessible, Extra bed count 1, Roll-in shower, Lowered locks/deadbolt, Bed count minimum 3

FAQ's

Is this Hotel Playa Encantada pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Playa Encantada have a swimming pool?

Yes, this Hotel Playa Encantada has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Playa Encantada?

Best-rates for the Hotel Playa Encantada starts from $95 per night with includes Designated Smoking Area, Balcony/Terrace, Internet, Laundry, Pool, Bedding/Linens, Guest Services, Breakfast, Child Friendly, Accessibility, Air Conditioner, TV, Wheelchair Accessible, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Playa Encantada a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Playa Encantada wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Playa Encantada is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Playa Encantada?

Based on the information reported by the owner or manager, the Hotel Playa Encantada indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Playa Encantada?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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