Is this Hotel Luna de Plata pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Luna de Plata have a swimming pool?

Yes, this Hotel Luna de Plata has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Luna de Plata?

Best-rates for the Hotel Luna de Plata starts from $396 per night with includes Eco Friendly, Internet, Air Conditioner, TV, Bedding/Linens, Laundry, Parking, Guest Services, Child Friendly, Pool, Balcony/Terrace, Security/Safety, Spa, Bar, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Luna de Plata a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Luna de Plata wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Luna de Plata has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Luna de Plata?

Based on the information reported by the owner or manager, the Hotel Luna de Plata indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Luna de Plata?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Luna de Plata | Hotel in Mahahual

Name: Hotel Luna de Plata
Address: Mahahual, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $396 per night
Rating: 8.4

| 8.4 (80 Reviews) | 1 Bathroom

Hotel in Mahahual

Beachside fun near Mahahual Lighthouse
This smoke-free hotel features a bar/lounge, a coffee shop/cafe, and spa services. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Housekeeping is available on request.
Hotel Luna de Plata offers 21 air-conditioned accommodations with safes and fans. These individually decorated and furnished accommodations include desks. 40-inch LED televisions come with cable channels.

Bathrooms include showers. This Mahahual hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Security/Safety

Bedding/Linens

Spa

Bar

Guest Services

Eco Friendly

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Shampoo

Eco-friendly toiletries

Shower

Towels

Toilet paper

Bedroom

Air conditioning

Bed sheets

Individually decorated

Window screens

Recycling

Laptop-friendly workspace

Safe

Eco-friendly cleaning products used

Individually furnished

Desk

Bulk dispenser for toiletries

Breakfast

Free daily reception

1 coffee shop/cafe

Continental breakfast available for a fee daily 7:30 AM–11:00 AM: MXN 220 for adults and MXN 220 for children

1 bar

Parking

Wheelchair-accessible parking available

Free self parking on site

Accessibility

Wheelchair accessible (may have limitations)

Upper floors accessible by stairs only

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible registration desk

Tile flooring in room

This property does not have elevators

Handrails in stairways

Wheelchair-accessible restaurant

Handrails in hallways

Wheelchair-accessible parking

Well-lit path to entrance

Activities

Boat tours

Bicycle rentals

Snorkeling

Fishing

Scuba diving

Swimming

Spa services

Designer stores

Entertainment

40-inch LED TV

Cable channels

General

Gift shop/newsstand

Water dispenser

Spanish

Italian

English

Mosquito nets

Romance packages available

Humane treatment of captive wild animals

Locally-owned & organized tours & activities

Water dispenser

Smoke-free property

Communal living room

Local culture & ecosystem education

Guest Services

Laundry facilities

24-hour front desk

Luggage storage

Wedding services

Multilingual staff

Concierge services

Daily housekeeping

Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Beachfront location

Spa

Massage - sports

Facials

Aromatherapy

Manicures and pedicures

Massage - deep-tissue

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are available for mxn 150.0 per day.

Payment Policy

Fee for continental breakfast: approximately mxn 220 for adults and mxn 220 for children crib (infant bed) fee: mxn 150.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses eco-friendly cleaning products

Reviews

Aug 23, 2025 11:22:56 PM

Review Score: 8

Summary: We booked 7 nights at Hotel Luna de Plata but stayed 6 due to transportation changes. Sadly, the property feels abandoned. The lobby furniture is worn out, paint is peeling from the walls, and the front area is broken, unshaded, and even gets wet when it rains. The restaurant has been closed for over a year (something Expedia has not updated), so there is no food service and not even drinking water for guests—we had to buy our own. At check-in, instead of a warm welcome, we were given a lecture about hotel rules, which left a poor first impression. During our stay, only three people were working with guests, including an excellent housekeeper who did her best, but overall the staff felt insufficient for the size of the property. On the positive side, the room was spacious, with a nice balcony and view. The quiet location at the far end of the Mahahual strip was convenient for relaxation, away from vendors and crowds. We adapted by buying a cooler for drinks, and nearby Bar Luna (great seafood) plus a corner store were very helpful. Still, the first impression was disappointing compared to the online photos (clearly from the hotel’s better days), and the nightly rate was overpriced for the condition of the property. Considering everything, both the hotel and Expedia should compensate guests for misleading information.

See All Reviews

Room Arrangement

Room Info	Facilities
Family Room Room Size: 323 square feet m² 3 Queen Beds and Twin Bed	General Number of living rooms 0, Balcony or patio, Ping - 9, Square meters - 30, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Garden view, Bed count maximum 3, Square feet - 323, Number of bathrooms - 1, Bed count minimum 3
Superior Room Room Size: 215 square feet m² 1 Queen Bed	General Square meters - 20, Number of living rooms 0, Balcony or patio, Square feet - 215, Private bathroom, Number of bedrooms - 0, Ping - 6, Garden view, Cribs/infant beds (surcharge), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room Room Size: 215 square feet m² 1 Queen Bed	General Square meters - 20, Number of living rooms 0, Balcony or patio, Square feet - 215, Private bathroom, Number of bedrooms - 0, Ping - 6, No cribs (infant beds), Garden view, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Master Suite Room Size: m² 3 King Bed and Twin Sofa Beds	General In-room massage available, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Sea view, Balcony, Bed count maximum 3, Cribs/infant beds (surcharge), Number of bathrooms - 1, Bed count minimum 3
Junior Room, Sea View Room Size: 323 square feet m² 1 King Bed	General In-room massage available, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Sea view, Square feet - 323, Cribs/infant beds (surcharge), Number of bathrooms - 1, Balcony or patio, Square meters - 30, Private bathroom, Bed count minimum 1, Bed count maximum 1
Honeymoon Room Room Size: 323 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square feet - 323, Number of bathrooms - 1, Private hot tub (indoor), Square meters - 30, Private bathroom, No cribs (infant beds), Garden view, Bed count minimum 1, Bed count maximum 1