Is this Hotel Cielo pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Cielo?

Check-in time for Hotel Cielo starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Cielo have a swimming pool?

No, this Hotel Cielo does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Cielo?

Best-rates for the Hotel Cielo starts from $115 per night with includes Business Services, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Air Conditioner, Security/Safety, Balcony/Terrace, Transportation/Shuttle with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Cielo a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Cielo wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Cielo has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Cielo?

Based on the information reported by the owner or manager, the Hotel Cielo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Cielo?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Cielo | Hotel in Playa del Carmen

Name: Hotel Cielo
Address: Centro, Playa del Carmen, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $115 per night
Rating: 8.6

| 8.6 (42 Reviews) | 7 Bathrooms 22 Guests

Hotel in Centro, Playa del Carmen

Well located in the Centro district of Playa del Carmen, Hotel Cielo is located a 2-minute walk from ADO International Bus Station, 500 yards from Playa del Carmen Maritime Terminal and 2.1 miles from Church of Guadalupe. Featuring a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is half a mile from the city center and a 1-minute walk from Playa del Carmen Beach. Each room has a flat-screen TV, and certain rooms at the hotel have a city view. An American breakfast is available at Hotel Cielo. Staff speak English and Spanish at the 24-hour front desk. Xel Ha is 29 miles from the accommodation, while Kantenah Bay is 21 miles from the property. Cozumel International Airport is 21 miles away, and the property offers a paid airport shuttle service.

Hotel Cielo is located in Playa del Carmen.

This 18 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Air Conditioner, Security/Safety, and several others. This is a 3 star rated property and has over 42 reviews with the average score of 8.6 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 18 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Cielo in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Cielo”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Balcony/Terrace

Transportation/Shuttle

Security/Safety

Business Services

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Facility Overview

Breakfast

Fruit

Wine/Champagne

Activities

Happy hour

General

Non-smoking rooms

Air conditioning

Family rooms

Safe

Smoke-free property

Wifi in all areas

Guest Services

Tour desk

Airport shuttle

Shuttle service

Concierge

Baggage storage

Shuttle service (additional charge)

Meeting/Banquet facilities

24-hour front desk

Car rental

Daily housekeeping

Airport shuttle (additional charge)

Internet

Internet

Wifi

Free Wifi

Outdoors

Outdoor furniture

Sun deck

Terrace

Security/Safety

Smoke alarms

CCTV in common areas

Fire extinguishers

24-hour security

CCTV outside property

Key access

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Food can be delivered to guest accommodation

Delivered food covered securely

Physical distancing in dining areas

Breakfast to-go containers

All plates, cutlery, glasses, and other tableware sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Process in place to check health of guests

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

First aid kits available

Thermometers for guests provided by property

Screens or physical barriers between staff and guests in appropriate areas

Physical distancing rules followed

Cashless payment available

Contactless check-in/out

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Please note that a small refundable deposit is payable for beach towels.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:

7.57

Location:

8.81

Staff:

8.99

Facilities:

7.5

Comfort:

8.39

Cleanliness:

8.36

XIAO YAN

Dec 7, 2025 08:00:00 AM

Review Score: 10

Canada

Reviewer Type: Couple

Travel Purpose: leisure

Positive: We love this hotel. It’s centrally located on 5th avenue where the actions are, and it’s so close to ferry station. It’s very beautiful and rustic colonial style with a lovey balcony can over look partial of the sea, we love it. Very clean and the bed and strong AC made this hotel stands out. The restaurant below has great drinks and great food. We will stay here again.

Negative: Because it’s a traditional 3-4 story building, there’s no elevators so older people have to watch the steps and stairs, especially in the night.

Summary: Lovely colonial style hotel on 5th Avenue

See All Reviews

Room Arrangement

Room Info	Facilities
Double Room Room Type: Double Room Size: 21 m² 1 Full bed(s) Bed	Internet Internet facilities Media & Technology TV, Flat-screen TV, Satellite channels General Air conditioning, Fan, Private entrance, Key access Bathroom Private bathroom, Toilet paper, Shampoo, Free toiletries, Toilet, Conditioner, Towels Bedroom Linens Exclusive services Concierge services
Basic Triple Room Room Type: Triple Room Size: 23 m² 1 Twin bed(s) Bed 1 Full bed(s) Bed	Internet Internet facilities Media & Technology TV, Flat-screen TV, Satellite channels General Air conditioning, Fan, Private entrance, Key access Bathroom Private bathroom, Toilet paper, Shampoo, Free toiletries, Toilet, Conditioner, Towels Bedroom Linens Exclusive services Concierge services
Quadruple Room Room Type: Quad Room Size: 23 m² 2 Full bed(s) Bed	Internet Internet facilities Media & Technology TV, Flat-screen TV, Satellite channels General Air conditioning, Fan, Private entrance, Key access Bathroom Private bathroom, Toilet paper, Shampoo, Free toiletries, Toilet, Conditioner, Towels Bedroom Linens Exclusive services Concierge services
King Room Room Type: Double Room Size: 21 m² 1 Queen bed(s) Bed	Internet Internet facilities Media & Technology TV, Flat-screen TV, Satellite channels General Air conditioning, Fan, Private entrance, Key access Bathroom Private bathroom, Toilet paper, Shampoo, Free toiletries, Toilet, Conditioner, Towels Bedroom Extra long beds (> 6.5 ft), Linens View City view, View Exclusive services Concierge services
King Room with Balcony Room Type: Double Room Size: 26 m² 1 Queen bed(s) Bed	Internet Internet facilities Media & Technology TV, Flat-screen TV, Satellite channels General Air conditioning, Fan, Private entrance, Key access Outdoors Balcony Bathroom Private bathroom, Toilet paper, Shampoo, Free toiletries, Toilet, Conditioner, Towels Bedroom Extra long beds (> 6.5 ft), Linens View City view, View Exclusive services Concierge services
Family Room with Balcony Room Type: Family Room Size: 37 m² 2 Twin bed(s) Bed 1 Queen bed(s) Bed	Internet Internet facilities Media & Technology TV, Flat-screen TV, Satellite channels General Air conditioning, Fan, Private entrance, Key access Outdoors Balcony Bathroom Private bathroom, Toilet paper, Shampoo, Free toiletries, Toilet, Conditioner, Towels View City view, View Bedroom Linens Exclusive services Concierge services
Family Room with Balcony Room Type: Family Room Size: 37 m² 1 Twin bed(s) Bed 1 Full bed(s) Bed 1 Queen bed(s) Bed	Internet Internet facilities Media & Technology TV, Flat-screen TV, Satellite channels General Air conditioning, Fan, Private entrance, Key access Outdoors Balcony Bathroom Private bathroom, Toilet paper, Shampoo, Free toiletries, Toilet, Conditioner, Towels View City view, View Bedroom Linens Exclusive services Concierge services

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USD115

Price Details

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Hotel Cielo | Hotel in Playa del Carmen

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Hotel in Centro, Playa del Carmen

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Internet

Media & Technology

General

Bathroom

Bedroom

Exclusive services

Internet

Media & Technology

General

Bathroom

Bedroom

Exclusive services

Internet

Media & Technology

General

Bathroom

Bedroom

Exclusive services

Internet

Media & Technology

General

Bathroom

Bedroom

View

Exclusive services

Internet

Media & Technology

General

Outdoors

Bathroom

Bedroom

View

Exclusive services

Internet

Media & Technology

General

Outdoors

Bathroom

View

Bedroom

Exclusive services

Internet

Media & Technology

General

Outdoors

Bathroom

View

Bedroom

Exclusive services

Price Details

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