Is this Eterna Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Eterna Tulum have a swimming pool?

Yes, this Eterna Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Eterna Tulum?

Best-rates for the Eterna Tulum starts from $80 per night with includes Air Conditioner, Pool, View, Ocean View, Balcony/Terrace, Bar, Security/Safety, Guest Services, Kitchen, Laundry, Parking, Transportation/Shuttle, Bedding/Linens, Spa, Restaurant, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Eterna Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Eterna Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Eterna Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Eterna Tulum?

Based on the information reported by the owner or manager, the Eterna Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Eterna Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Eterna Tulum | Hotel in Tulum

| 8.4 (46 Reviews) | 1 Bathroom

Hotel in La Veleta, Tulum

Clothing optional hotel with a rooftop terrace and spa services
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite.
Change of towels is available on request.
Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Ocean View

Balcony/Terrace

Transportation/Shuttle

Security/Safety

Bedding/Linens

Spa

Restaurant

Bar

Guest Services

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Eco-friendly toiletries

Shampoo

Toothbrush and toothpaste (on request)

Private bathroom

Soap

Toilet paper

Towels

Bedroom

Bed sheets

Hypo-allergenic bedding

Blackout drapes/curtains

Air conditioning

Eco-friendly cleaning products provided

Soundproofing

Local maps

In-room massage

Heated floors

Iron/ironing board (on request)

Bulk dispenser for toiletries

Chef

Water-efficient toilets only

Restaurant dining guide

Window screens

Guidebooks/recommendations

Individually furnished

Individually decorated

Electrical adapters/chargers

Recycling

LED light bulbs

Breakfast

1 restaurant and 1 coffee shop/cafe

1 swim-up bar, 1 poolside bar and 1 bar

Coffee/tea maker

Cookware/dishes/utensils

Microwave

Stovetop

Minibar

Refrigerator

Kitchenette

Champagne service

Parking

Theme park shuttle (surcharge)

Wheelchair-accessible parking available

Street parking available

Free offsite parking within 3 ft

Airport shuttle on request

Ferry terminal shuttle (surcharge)

Bus station shuttle (surcharge)

Free uncovered extended parking on site

Limo/town car service

24-hour roundtrip airport shuttle (surcharge)

Shopping center shuttle (surcharge)

Beach shuttle (surcharge)

Free secured, uncovered self parking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Braille signage

Front entrance ramp

Wheelchair accessible (may have limitations)

Handrails in stairways

Wheelchair-accessible concierge desk

Wheelchair-accessible parking

Stairway handrail height (inches): 60

Well-lit path to entrance

Wheelchairs available on site

Upper floors accessible by stairs only

4 stairs to reach property

4 on-site accessible parking spaces

Activities

Ziplining

Ecotours

Surfing/body boarding

Skydiving

Water tubing

Scooter/moped rentals

Cave exploring

Hiking/biking trails

Segway rentals/tours

Snorkeling

Swimming

Theme parks

Health/beauty spa

Bike cleaning

Electric bike charging stations

Spa services

Outdoor pool

Bike parking

Bike repair services

Bicycle rentals

Bike storage

General

Coworking space

Reception hall

Vending machine

Water dispenser

Front-desk safe

Spanish

Italian

English

Vegan dining options

At least 80% lighting from LEDs

Water dispenser

Locally-owned & organized tours & activities

Communal living room

Vegetarian dining options

Smoke-free property

Mosquito nets

Living plant wall

Local artist showcase

At least 80% organic food

Comprehensive recycling policy

Romance packages available

Guest Services

Microwave

Laundry facilities

Soundproofed rooms

Outdoor pool

Refrigerator

Kitchenette

Tour/ticket assistance

Laundry facilities

Front desk (limited hours)

Luggage storage

Multilingual staff

Daily housekeeping

Concierge services

Change of bedsheets (on request)

Change of towels (on request)

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Outdoors

Garden

Rooftop terrace

Outdoor furniture

Pool sun loungers

Spa

Massage - hot stone

Massage - deep-tissue

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in fee: mxn 400 early check-in subject to availability express check-in available minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability

Child Policy

Children 18 and younger are not allowed at this property. all guests older than 18 are welcome.

Payment Policy

Airport shuttle fee: mxn 3000 per vehicle (one-way, maximum occupancy 5) early check-in fee: mxn 400 (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges long-term renters welcome property registration number 71774021 safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Michaele

Mar 11, 2025 04:44:16 AM

Review Score: 8

Summary: The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

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Room Arrangement

Room Info	Facilities
Suite Room Size: 725 square feet m² 1 King Bed	General Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Laptop-friendly workspace, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Deck or patio, No rollaway/extra beds, Smart TV, Desk, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Junior Suite Pool Room Size: 599 square feet m² 1 King Bed	General Square feet - 599, Dining table, Number of bedrooms - 1, Laptop-friendly workspace, Number of living rooms 1, Separate dining area, Deck or patio, Location - ground floor, No rollaway/extra beds, Ping - 17, No cribs (infant beds), Separate sitting area, Freezer, Private plunge pool, Bed count minimum 1, Bed count maximum 1, Square meters - 55.65
Deluxe Pool Room Size: 413 square feet m² 1 Queen Bed	General Number of living rooms 0, Square meters - 38.34, Square feet - 413, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Laptop-friendly workspace, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe Room Size: 413 square feet m² 1 Queen Bed	General Number of living rooms 0, Square feet - 413, Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (centimeters) - 200, Ping - 12, Laptop-friendly workspace, Accessible bathtub, Square meters - 38.34, No rollaway/extra beds, Doorway wheelchair width (inches) - 78, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Suite Plus Pool Room Size: 725 square feet m² 1 King Bed	General Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Room and bed type depend on availability check-in, Laptop-friendly workspace, Location - top floor, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Furnished balcony or patio, No rollaway/extra beds, Smart TV, No cribs (infant beds), Separate sitting area, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe Plus Room Size: 413 square feet m² 2 Queen Beds	General Number of living rooms 0, Square meters - 38.34, Square feet - 413, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Separate sitting area, Balcony, Bed count minimum 2, City view, Bed count maximum 2