Is this Alila Mayakoba pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Alila Mayakoba have a swimming pool?

Yes, this Alila Mayakoba has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Alila Mayakoba?

Best-rates for the Alila Mayakoba starts from $357 per night with includes Restaurant, Bar, Entertainment, Barbecue/Outdoor Cooking, Pool, TV, Security/Safety, Business Services, Hot Tub, Child Friendly, Kitchen, Air Conditioner, Parking, Balcony/Terrace, Transportation/Shuttle, Guest Services, View, Bedding/Linens, Wellness Facilities, Spa, Laundry, Designated Smoking Area, Ocean View, Breakfast, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Alila Mayakoba a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Alila Mayakoba wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Alila Mayakoba has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Alila Mayakoba?

Based on the information reported by the owner or manager, the Alila Mayakoba indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Alila Mayakoba?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Alila Mayakoba | Resort in Playa del Carmen

| New | 1 Bathroom

Resort in Mayakoba, Playa del Carmen

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Alila Mayakoba's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Housekeeping is available on request.
Alila Mayakoba offers 182 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Bathtub or shower

Eco-friendly toiletries

Hair dryer

Bedroom

Bed sheets

Air conditioning

Premium bedding

Hypo-allergenic bedding

Ceiling fan

Safe

Energy-saving switches

Iron/ironing board

Eco-friendly cleaning products provided

Water-efficient toilets only

Phone

Turndown service

LED light bulbs

Breakfast

24-hour room service

Full breakfast available for a fee daily 7:00 AM–11 AM: USD 35 for adults and USD 18 for children

4 restaurants

2 bars/lounges and 1 beach bar

Free bottled water

Champagne service

Coffee/tea maker

Free minibar (some items)

Parking

Free secured, uncovered self parking on site

Free beach shuttle

Wheelchair-accessible parking available

Free valet parking on site

Accessibility

Phone accessibility kit

Wheelchair-accessible parking

Wheelchair-accessible restaurant

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Assistive listening devices available

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk height (inches): 39

2 on-site accessible parking spaces

This property does not have elevators

Braille signage

Visual fire alarm

Magnifying mirror

Activities

Windsurfing

Whale watching

Boat tours

Adjacent to a golf course

Kayaking

Steam room

Fitness classes

Snorkeling

Full-service spa

24-hour fitness center

Free bicycle rentals

Ecotours

Yoga classes

Sauna

Mini golf

Golfing

Beach yoga

Hot tub

2 outdoor pools

Entertainment

Flat-screen TV

Pay movies

Cable channels

General

Conference space (66736 square feet)

Meeting rooms - 5

Banquet hall

ATM/banking services

English

Spanish

Romance packages available

Vegan dining options

At least 80% lighting from LEDs

Local artist showcase

Local culture & ecosystem education

At least 80% organic food

Couples dining

Comprehensive recycling policy

Beach towels

Double-glazed windows

Designated smoking areas

Humane treatment of captive wild animals

Vegetarian dining options

Locally-owned & organized tours & activities

At least 80% of food locally-sourced

Guest Services

Laundry facilities

Babysitting (surcharge)

Mini golf

Supervised childcare (surcharge)

2 outdoor pools

Tour/ticket assistance

Laundry facilities

Change of bedsheets (on request)

Daily housekeeping

Multilingual staff

Porter/bellhop

24-hour front desk

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Turndown service

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool cabanas (surcharge)

Pool sun loungers

Pool umbrellas

Garden

Beach loungers

Beach umbrellas

Terrace

Private beachfront location

BBQ grill(s)

Spa

Massage - deep-tissue

Body scrubs

Aromatherapy

Massage - hot stone

Facials

Reflexology

Steam room

Massage/treatment rooms

Couples treatment room(s)

Massage - prenatal

Body treatments

Hydrotherapy

Detox wraps

6 treatment rooms

Sauna

Spa open daily

Body wraps

Hot tub

Massage - sports

Massage - Swedish

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! children 11 years old and younger stay free when using existing bedding.

Payment Policy

Fee for full breakfast: approximately usd 35 for adults and usd 18 for children pet deposit: usd 100 per stay pet fee: usd 100 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets allowed for an extra charge of usd 100 per pet, per night, plus a deposit of usd 100 per stay service animals are welcome, and are exempt from fees

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges it is hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom. please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of gbac star (hyatt) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Artem

Apr 12, 2025 11:42:57 PM

Review Score: 10

Summary: We stayed 8 times at this place and will be back soon.

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 2 Double Beds, Ocean View Room Size: m² 2 Double Beds	General No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite (Sanctuary, Lagoon Area) Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite (HARMONY SUITE BEACH AREA) Room Size: m² 1 King Bed	General No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite (Sanctuary,w/Plunge Pool, Acces Shower) Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed, Ocean View Room Size: m² 1 King Bed	General No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed (Beach Area) Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (free), Square meters - 50, Number of bedrooms - 0, Lagoon view, Square feet - 538, Ping - 15.12, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Suite (Harmony, Beach Area, w/Plunge Pool) Room Size: 1292 square feet m² 1 King Bed	General Square meters - 120, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Lagoon view, No cribs (infant beds), Ping - 36, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 2 Double Beds (Beach Area) Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (free), Square meters - 50, Number of bedrooms - 0, Lagoon view, Square feet - 538, Ping - 15.12, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Room, 2 Double Beds, Lagoon View Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (free), Square meters - 50, Number of bedrooms - 0, Ping - 15, Lagoon view, Square feet - 538, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Room, 1 King Bed, Lagoon View Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (free), Square meters - 50, Number of bedrooms - 0, Lagoon view, Square feet - 538, Ping - 15.12, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Room, 1 King Bed (Lagoon Area, w/Plunge Pool) Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite (Sanctuary, Lagoon Area, w/Plunge Pool) Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 50, No rollaway/extra beds, Number of bedrooms - 0, Ping - 15, Lagoon view, Square feet - 538, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 2 Double Beds Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Lagoon view, Square feet - 538, Room and bed type depend on availability check-in, Extra bed count 1, Free cribs/infant beds, Rollaway/extra beds (free), Square meters - 50, Ping - 15, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Studio, Ocean View (w/ Plunge Pool) Room Size: 700 square feet m² 1 King Bed	General Square meters - 65, Square feet - 700, Number of living rooms 0, Ping - 19.67, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed, Beachfront (w/ Plunge Pool) Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Room, 1 King Bed Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Lagoon view, Square feet - 538, Room and bed type depend on availability check-in, Extra bed count 1, Free cribs/infant beds, Rollaway/extra beds (free), Square meters - 50, Ping - 15.12, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Suite, Ocean View (SERENITY SUITE (w/ PLUNGE POOL)) Room Size: m² 1 King Bed	General No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1