Altitude at Krystal Grand Cancun - All inclusive | Resort in Cancun

| 8.2 (841 Reviews) |  1 Bathroom
Punta Cancun Resort | Altitude at Krystal Grand Cancun - All inclusive

Resort in Punta Cancun, Cancun

Catch some rays at the beach or spend the day relaxing at Altitude at Krystal Grand Cancun - All inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.


4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Hair dryer
  • Towels
  • Toilet paper
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Shower
  • Soap
Bedroom
  • Air conditioning
  • Pillow menu
  • Bed sheets
  • Local maps
  • Safe
  • Turndown service
  • Connecting rooms available
  • Electrical adapters/chargers
  • Phone
  • Free local calls
  • Mobile key entry
  • Window screens
  • Iron/ironing board
  • Soundproofing
  • Desk
  • Slippers
Breakfast
  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available
  • Espresso maker
  • Coffee/tea maker
  • Minibar
  • Free bottled water
Parking
  • Free uncovered valet parking on site
Accessibility
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path of travel
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Scuba diving
  • Fitness classes
  • Fitness center
  • Arcade/game room
  • Steam room
  • Yoga classes
  • Children's pool
  • Billiards/pool table
  • 4 outdoor pools
  • Playground
  • Full-service spa
Entertainment
  • Flat-screen TV
  • Cable channels
General
  • Meeting rooms
  • Business center
  • Front-desk safe
  • Banquet hall
  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Spanish
  • English
  • Smoke-free property
Guest Services
  • Free supervised childcare
  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms
  • Snack bar/deli
  • Children's pool
  • Free children's club
  • 4 outdoor pools
  • Playground
  • Babysitting (surcharge)
  • 24-hour front desk
  • Tour/ticket assistance
  • Wedding services
  • Luggage storage
  • Laundry facilities
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Turndown service
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Pool sun loungers
  • Picnic area
  • Beachfront location
  • Garden
  • Terrace
  • Balcony
Spa
  • Body treatments
  • Hydrotherapy
  • Spa open daily
  • Body scrubs
  • Couples treatment room(s)
  • Facials
  • Body wraps
  • Manicures and pedicures
  • Aromatherapy
  • Massages

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome.
Payment Policy
Late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sanjay
Apr 7, 2026 01:35:01 AM
Review Score:   10
Summary: Stay at Altitude – Krystal Grand Cancun (5 nights) Great stay overall with a few areas to improve. The resort offers 4 restaurants (Asian/hibachi, Italian, grill, and French). No limits on dining, except the French restaurant (adults only). Make reservations on Day 1. We booked through Hotels.com and got 2 beachside cabanas—nice perk. Special thanks to Mariana at the front desk for helping us secure a cabana on Day 2. Café was excellent (coffee, desserts, ice cream). Pool and beach service was attentive and consistent. Cons: Bathrooms had a noticeable sewer smell in both rooms. Infinity pool is adults-only. Civecheria needs more staff—only one waiter handling everything. Activities were inconsistent (e.g., beach volleyball scheduled daily but only happened once). Overall: Good experience with great dining and service, but maintenance and staffing improvements are needed.
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Room Arrangement

Room Info Facilities
Altitude Corner Suite Ocean Front
Room Size: 603 square feet m2
1 King Bed
Altitude Corner Suite Ocean Front

General

No rollaway/extra beds, Square feet - 603, Number of bedrooms - 1, Club level room, Wheelchair accessible, Bed count minimum 1, Square meters - 56, Ocean view, Ping - 16.95, Bed count maximum 1, Free cribs/infant beds
Altitude Suite Ocean Front
Room Size: 548 square feet m2
1 King Bed
Altitude Suite Ocean Front

General

Square meters - 51, No rollaway/extra beds, Square feet - 548, Number of bedrooms - 1, Club level room, Wheelchair accessible, Ping - 15.4, Bed count minimum 1, Ocean view, Bed count maximum 1, Free cribs/infant beds
Altitude Corner Suite Partial View
Room Size: 603 square feet m2
1 King Bed
Altitude Corner Suite Partial View

General

Rollaway/extra beds (free), Square feet - 603, Ping - 17, Number of bedrooms - 1, Partial ocean view, Club level room, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Square meters - 56, Bed count maximum 1, Free cribs/infant beds
Altitude Suite Double
Room Size: 548 square feet m2
2 Double Beds
1 King Bed
Altitude Suite Double

General

Square meters - 51, No rollaway/extra beds, Ping - 15, Square feet - 548, Number of bedrooms - 1, Club level room, Wheelchair accessible, Bed count minimum 1, City view, Free cribs/infant beds, Bed count maximum 2
Altitude Master Suite
Room Size: 1055 square feet m2
1 King Bed
Altitude Master Suite

General

Number of bedrooms - 1, Wheelchair accessible, Ping - 29.65, Extra bed count 1, Separate dining area, Free cribs/infant beds, Square meters - 98, Square feet - 1055, Rollaway/extra beds (free), Club level room, Bed count minimum 1, Ocean view, Bed count maximum 1

FAQ's

Is this Punta Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Punta Cancun resort?

Check-in time for Punta Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Punta Cancun resort have a swimming pool?

Yes, this Punta Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Punta Cancun resort?

Best-rates for the Punta Cancun resort starts from $355 per night with includes Air Conditioner, Parking, Pool, Spa, Bar, Toiletries, Entertainment, Kitchen, Business Services, Sports/Activities, Bedding/Linens, Child Friendly, TV, Accessibility, Security/Safety, Restaurant, Guest Services, Internet, Laundry, Wheelchair Accessible, Balcony/Terrace, Wellness Facilities, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Punta Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Punta Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Punta Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Punta Cancun resort?

Based on the information reported by the owner or manager, the Punta Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Punta Cancun resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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